Rubicon's Quality and Compliance Manager CARMELITA TROY discusses the process of achieving ISO Certification
On my return to work from maternity leave in September 2020, Rubicon’s Senior Management Team approached me to take on a role in Quality Management. I was genuinely intrigued and interested as my basic understanding of QM at the time was that its premise was rooted in consistency. Since then, I have come to learn that indeed consistency is a core principle, but also communication, compliance, and structure are all vital elements to its success.
In order to take on my new role, Rubicon provided me with training in QQI Level 6 Certificate in Quality Management. I received the required training from a Quality Management Consultancy – QMS Solutions via Microsoft Teams due to COVID-19 restrictions. This course introduced me to a whole new world of management systems and ISO (International Organisation for Standardisation). It was Rubicon’s wish to implement an Integrated Management System (IMS) in three ISO standards – Quality (ISO 9001:2015), Environmental (ISO 14001:2015) and Occupational Health & Safety (ISO 45001:2018) to ensure the provision of high quality, sustainable, and safe services in both archaeological projects and heritage consultancy to all our stakeholders. I was tasked with taking our existing management system and upgrading it to an ISO standard IMS for certification through an external audit by DQS GmbH, which Rubicon achieved in June 2021.
As Rubicon’s Quality & Compliance Manager, I am now responsible for maintaining our ISO certified IMS, implementing an audit program, training staff in the IMS, assisting the development of company processes and procedures, quality control on documents, facilitating tender quality submissions, and supporting the Human Resources and Procurement Management functions.
I look forward to being part of the emerging shift away from the ‘race to the bottom’ in price, to a preference and emphasis in quality demanded by our clients. Our ISO certifications recognise the strength of our IMS and provide our clients with clear and certain assurance of the quality of delivery across all aspects of our services. As the first archaeological contractor in Ireland and the UK to achieve certifications for all three ISO standards together, all at Rubicon relish the challenge to improving our IMS year-on-year for the function of our own organisation, our clients, and in preparation for our annual ISO surveillance audits.
Our tag line is ‘Managing Risk, Delivering Quality’ - this is now a guarantee rather than a promise!
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